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24/7 Virtual Care

Fast, friendly virtual care - whenever and wherever you need it.
Book your telehealth appointment today in Connecticut, Massachusetts, or New York.

Common Conditions We Help Treat

Our professional and friendly staff can help with a wide range of non-life-threatening illnesses and injuries.
virtual

How Does Virtual Care Work?

Our telemedicine system makes it easy to get fast, friendly care from the comfort of your own home
All you need is a video-enabled device and an internet connection. Once connected to our secure platform, you can speak with one of our skilled providers. After discussing your concerns, we'll recommend a custom treatment plan and answer any questions you may have.

Frequently Asked Questions

What can I use telehealth for?

Our telemedicine system is a great option for patients who don’t require hands-on testing or treatment. For example, we can provide remote care for conditions such as a cold, the flu, an insect bite, or a minor burn. We can also refill certain prescriptions. However, if you need to be tested or treated in person, or if you require a vaccination or a physical, you should visit one of our local urgent care centers instead. For life- or limb-threatening emergencies, call 911 or go to a nearby hospital.

What is telemedicine?

Also known as “telehealth,” telemedicine allows patients to speak to medical providers from the comfort of home using a video-enabled device (for example, a phone, a tablet, or a computer). Telemedicine offers numerous benefits, including convenience and reduced germ exposure.

What happens if I end up requiring in-person care?

In some instances, we’ll end up discovering during a telehealth appointment that a patient needs in-person testing or treatment. When that happens, we refer the patient to one of our nearby urgent care centers and prioritize their visit once they arrive.

How do I schedule a virtual visit?

To schedule a virtual appointment with one of our providers, please select Connecticut, Massachusetts, or New York as your state of residence at the top of this page. Choose your preferred appointment time, then enter the reason for your visit and provide your contact and insurance information (if applicable).

What is the cost of a virtual visit?

If you’re insured, we’ll directly bill your carrier for the visit (most commercial health insurance plans, as well as Medicare and Medicaid, now cover telehealth services). If you’re currently uninsured or your plan doesn’t cover telemedicine visits, have no worries—we offer a reasonable $130 flat rate for self-pay patients.

What should I do if I think I have COVID-19?

If you’ve been exposed to COVID-19 or you’re experiencing the associated symptoms, we encourage you to schedule a telemedicine appointment. During your appointment, we’ll determine whether you need to be tested. And if you do, we’ll arrange for you to visit one of our nearby urgent care centers.

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I had to take my son in for an ear infection following a sudden change in temperament at daycare. He was inconsolable the entire car ride but when we got there and by the time we left this care facility he was back to his normal happy go lucky little two year old boy. I highly recommend Yale New Haven Health Urgent Care.

Patient: Connecticut