Patient and Family Advisory Program

You can be considered for a PFAP member role if: 

• You or your family have received care at any of the Yale New Haven Health locations within the last two years. 
• You are interested in speaking up and making recommendations to help improve the quality of care. 
• You have the ability to listen well, respect the perspective of others interact with diverse group of people and work in partnership. 
• You have the ability to keep any information you hear as an advisor confidential and private.

• 1-2 years with a maximum of 3 terms/6 years. 
• Time commitment of about 1-4 hours per month. 

• Provide a voice for patients who receive care at our facilities 
• Work with hospital teams on projects 
• Partner with clinicians, hospital staff and administration to improve quality of care for patients 
• Share their story with staff for learning 
• Participate in creating and updating patient education material, such as discharge instructions and disease specific patient resource 

• Membership allows you the opportunity to help shape the workflow for how care is delivered at your community hospital 
• It allows you the opportunity to provide input on how to improve policies and procedures 
• Healthcare facility partners will provide information on the outcomes of the projects you participated in 
• Enables you to become an advocate for patient-centered care in your community
• A greater understanding and appreciation of the hospital’s inner workings
• Collaborate as a team and build friendships with like-minded individuals who want to improve the patient experience, outcomes and quality/safety