Patient Rights and Responsibilities

Outpatient Pharmacy Services

Patient Rights

As a YNHHS Outpatient Pharmacy Services patient, you have a right to:

• Know about philosophy and characteristics of the patient management program
• Have personal health information shared with the patient management program only in accordance with state and federal law
• Identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested 
• Speak to a health professional 
• Receive information about the patient management program 
• Receive administrative information regarding changes, in or termination of, the patient management program
• Refuse care or treatment, decline participation, revoke consent, or dis-enroll at any point in time after the consequences of refusing care or treatment are fully presented
• Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and frequency of visits, as well as any modifications to the plan of care
• Be informed, in advance both orally and in writing of care being provided, of the charges, including payment for care/service expected from third parties and any charges for which the patient will be responsible
• Receive information about the scope of services that the organization will provide and specific limitations on those services.
• Participate in the development and periodic revision of the plan of care
• Have one’s property and person treated with respect, consideration, and recognition of patient dignity and individuality.
• Be able to identify visiting personnel members through proper identification
• Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property
• Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal
• Have grievances/complaints regarding treatment of care that is (or fails to be) furnished, or lack of respect of property investigated
• Confidentiality and privacy of all information contained in the patient record and of Protected Health Information (PHI)
• Be advised on the pharmacy’s policies and procedures regarding the disclosure of clinical records as requested
• Choose a healthcare provider, including an attending physician, if applicable
• Receive appropriate care without discrimination in accordance with physician’s orders, if applicable
• Be informed of any financial benefits when referred to an organization.

Patient Responsibilities

As a YNHHS Outpatient Pharmacy Services patient, you have a responsibility to:

• Submit any forms that are necessary to participate in the program, as required by law
• Give accurate clinical and contact information, and notify the patient management program if this information changes
• Notify your treating provider about your participation in the patient management program, if applicable
• Notify your treating provider about your participation in the patient management program and services provided
• Notify the organization of any concerns about the care or services provided.

Yale New Haven Health System (YNHHS) respects, protects and supports each patient’s rights, recognizing that each patient is an individual with unique needs. We do not restrict, limit or deny care or visitation on the basis of race, color, religion, ancestry or national origin, age, sexual orientation, gender identity and expression, physical or mental disability, citizenship status or any other basis protected by law.

If you think Yale New Haven Health failed to provide these services or discriminated against you, or if you have a complaint was not resolved by the hospital, you have the right to contact the Connecticut Department of Public Health (410 Capitol Avenue, Hartford, CT 06134, 860-509-8000). You have the right to contact the Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181, 630-792-5000. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201; 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available here.