We understand that the healthcare insurance and billing process can be confusing and stressful for patients, so we have several programs and resources to provide as much information and support as possible. These programs and resources include pricing information, financial counseling, financial assistance programs for uninsured and underinsured patients, and patient-friendly billing practices, all of which are designed to provide help and resources when patients may need it most.
We can only act when we are aware, and thus encourage our patients to seek assistance as soon as issues or questions arise.
When you visit us, we will ask you to provide or confirm your insurance information so that we can work directly with your insurance company to process your claim. To make the billing process go smoothly and not incur unnecessary out-of-pocket expenses, ensure we have your most up-to-date insurance information and demographic information (address, employer, phone number, etc.).
As a patient, we recommend that you understand your insurance plan benefits and your responsibility for any deductibles, co-insurance, or co-payment amounts prior to any visit, as well as confirm that our facility is in-network with your plan. If your insurance determines you have an amount due based on your benefits, we will bill you for this amount. Not all services are covered under all insurance plans. If your insurance plan does not cover a service or procedure, you may be responsible. For more information about billing, view our Billing FAQs.
If you have concerns about your potential out-of-pocket costs, the resources below may be able to help.
A Qualified Health Plan (QHP) is a health insurance plan that meets federal and state requirements, including coverage for pre-existing conditions and limits on patient cost-sharing, etc. QHPs are available to people who don’t have employer-provided coverage and who don’t meet eligibility requirements for Medicare or Medicaid.
You can compare and enroll in health and dental plans on the Access Health CT marketplace. You may qualify to enroll in low or no-cost coverage.
A single application through Access Health Ct will check your eligibility for:
1) Qualified Health Plan (QHP);
2) HUSKY Health programs (Medicaid/CHIP, including Husky A, B, and D); and
3) the Covered CT program.
Open enrollment for QHPs continues through Jan. 15, 2025 and more information can be found at Health Insurance Annual Open Enrollment - Access Health CT.
You may qualify for a Special Enrollment Period if you have had a Qualifying Life Event in the last 60 days. Special Enrollment information can be found can be found at Health Insurance Special Enrollment - Access Health CT.
For more information or to compare plans, visit: Access Health CT - CT’s Official Health Insurance Marketplace.
Access Health CT now offers free assistance enrolling, or you can contact YNHHS Financial Counselors by visiting any of our hospital admitting departments or calling us at these numbers:
• New Haven Region: 475-287-6380
• Greenwich Region: 203-863-3013
• Fairfield/Bridgeport County Region: 203-384-3770
• New London/Westerly Region: 860-271-4865
Patients who don’t qualify for Medicaid due to income, but who enroll in an Access Health CT Qualified Health Plan (QHP), might be eligible for this program. The program pays the customer’s portion of the monthly premium payment, as well as the patient’s cost-sharing portions (deductible, coinsurance, copays). It also includes dental benefits and non-emergency medical transportation benefits.
A single application through Access Health Ct will check your eligibility for:
1) Qualified Health Plan (QHP);
2) HUSKY Health programs (Medicaid/CHIP, including Husky A, B, and D); and
3) the Covered CT program.
For more information and eligibility information visit Covered Connecticut Program - Access Health CT
HUSKY Health is Connecticut’s public health coverage program for eligible children, parents, relative caregivers, elders, individuals with disabilities, adults without dependent children, and pregnant and postpartum women.
What HUSKY covers
Comprehensive health care benefits, including:
• Preventive care
• Primary care and specialist visits
• Hospital care
• Behavioral health services
• Vision and dental services
• Prescription medications
• ** Limited benefit programs are also available for patients who do not qualify for full husky benefits
A single application through Access Health CT will check your eligibility for:
1) Qualified Health Plan (QHP);
2) HUSKY Health programs (Medicaid/CHIP, including Husky A, B, and D); and
3) the Covered CT program.
Husky Health is administered by the CT Department of Social Services, in partnership with Access Health CT.
For more information:
• Connecticut Husky Health
• About Us (Husky Health)
• How to Apply for Services (Husky Health)
• For general information and referral, you can also call 1-877-CT-HUSKY (1-877-284-8759), toll-free, Monday through Friday from 7:30 a.m. to 4 p.m.
• Additional benefits available from the CT Department of Social Services
Our YNHHS Financial Counselors can also assist you with applying for Medicaid coverage. Visit any of our hospital admitting departments or call us at these numbers:
• New Haven Region: 475-287-6380
• Greenwich Region: 203-863-3013
• Fairfield/Bridgeport County Region: 203-384-3770
• New London/Westerly Region: 860-271-4865
COBRA insurance allows a person, or their spouse and/or dependents, to stay enrolled in the health plan they already have through their employer for a limited time if a qualifying life event happens, examples:
• Termination or a reduction of a covered employee's hours
• Divorce or legal separation from a covered employee
• Death of a covered employee
• Medicare eligibility for a covered employee
• Loss of a child's or dependent's insurance coverage under the plan (ex: child turned 26)
When a qualifying life event happens, the patient or the employer should notify the health insurance plan immediately. You will have 60 days to elect coverage under COBRA, then you will have 45 days to make your first premium payment, after enrolling. Coverage under COBRA is retroactive back to the date your prior coverage ended.
For more information about COBRA, contact the employer’s health insurance plan administrator or the YNHHS Financial Counselors at these numbers:
• New Haven Region: 475-287-6380
• Greenwich Region: 203-863-3013
• Fairfield/Bridgeport County Region: 203-384-3770
• New London/Westerly Region: 860-271-4865
If you have Medicare coverage and need help paying Medicare premiums and out-of-pocket costs, you may be eligible for the Medicare Savings Programs.
Find out more about the program >
You can apply for the Medicare Savings Programs using one of the options below:
• Online (visit www.connect.ct.gov, and go to Apply for Benefits)
• Application form W-1QMB or
• In person at a DSS office
Contact a financial counselor to review your potential eligibility for health insurances, navigate our other financial options, or get an estimate. We can also assist you with submitting application(s) for these services.
Call us or visit in person at any YNHHS hospital admitting department:
New Haven Region
• 475-287-6380
• Yale New Haven Hospital Admitting Department: 20 York Street, New Haven, CT.
Greenwich Region
• 203-863-3013
• Greenwich Hospital Admitting Department: 5 Perryridge Road, Greenwich, CT;
Fairfield/Bridgeport County Region
• 203-384-3770
• Bridgeport Hospital Admitting Department: 267 Grant Street, Bridgeport, CT
New London/Westerly Region
• 860-271-4865
• Lawrence + Memorial Hospital Admitting Department: 365 Montauk Avenue, New London, CT
• Westerly Hospital: 25 Wells Street, Westerly, RI
Create your own price estimate for a variety of common services with our online Price Estimator Tool, or call a specialist below to request a personalized price estimate.
• For estimates of hospital services: 888-542-2925
• For estimates of Yale Medicine physician services: 203-737-7692
• For estimates of Northeast Medical Group (NEMG) physician services, call the office of your appointment.
Contact Billing Customer Service to set up an interest-free payment plan or to request an application for our financial assistance programs. To contact us, send a message through MyChart or call us at these numbers:
• For hospital and NEMG balances: 855-547-4584
• For Yale Medicine balances: 203-785-4216
We have a variety of financial assistance programs designed to help, and available for patients with and without insurance. Patients are required to complete a financial assistance application and provide requested documents to verify financial need.
To review program policies and eligibility criteria, or to print an application, visit our Financial Assistance Programs.
If you would like a paper application mailed to you, contact our YNHHS Billing Customer Service team through a MyChart message or at 855-547-4584.
If you would like assistance completing an application, contact our Financial Counselors in person at any YNHHS hospital admitting department or by calling the local number:
• New Haven Region: 475-287-6380
• Greenwich Region: 203-863-3013
• Fairfield/Bridgeport County Region: 203-384-3770
• New London/Westerly Region: 860-271-4865
The Yale New Haven Health Medication Assistance Program (MAP) was launched in 2010 to help patients with high out-of-pocket costs afford their medications. This program provides assistance for oncology and high-cost non-oncology medications.
MAP coordinators collaborate across the Yale New Haven Health System to enroll patients in manufacturer and foundation funded medication assistance programs. This allows our patients to focus on their physical and mental health, rather than the burden of their medical expenses.
Additional information about medication assistance >
211 United Way is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone. They can help connect you with resources related to:
•
Crisis assistance
•
Food accessibility
•
Transportation
•
Healthcare access, treatment, and insurance
•
Housing and utility assistance
•
Job training
•
Legal & tax assistance
•
Veteran’s assistance
•
Victim’s services
•
Kinship support
•
Children’s programs
For more information or a list of resources, dial 2-1-1 or visit online at:
• Connecticut: 211ct.org
• Rhode Island: unitedwayRI.org
• New York: 211nys.org
Yale New Haven Health is working with Unite Us to provide this community resource list to you. The organizations on this page assist with free or low-cost primary care and/or provide assistance with insurance. The best way to use this list is to contact the programs of interest and to confirm the services listed. YNHHS does not endorse third party organizations listed.
