YNHHS staff and leaders involved in the award-winning Care Navigation Hub project include, front row (l-r): Ellen Macone, performance manager, Post Acute Care; Ohm Deshpande, MD, vice president, Population Health and Clinical Financial Services; Joanne Rubano, manager, Care Management; Nicole Larizza, manager, livingwellCARES Call Center; Marie Williams, manager, Clinical Operations Call Center; Maribeth Cabie, executive director, Clinical Operations; and Polly Vanderwoude, executive director, Population Health and Clinical Integration. Back row (l-r) are: Jaspreet Benwait, safety and quality specialist, Performance Improvement; Corey Champeau, executive director, Safety and Quality; Jonathan Spodick, manager, Clinical Operations Call Center; Christopher O’Connor, CEO and president; Thomas Balcezak, MD, executive vice president and chief clinical officer; and Christian Pettker, MD, chief patient safety officer and associate chief quality officer, Yale Medicine and YNHHS.
The International Hospital Federation (IHF) recently named Yale New Haven Health the Bronze Award Winner of the Seddiqi Holding Excellence Award for Corporate Social Responsibility.
The award is presented to IHF members who advance corporate social responsibility in: reducing inequalities in healthcare service delivery; advancing universal health care; providing high-quality and affordable healthcare services for all regardless of ability to pay; promoting and demonstrating inclusion and diversity in their workforce; developing and implementing successful innovative and ethical responses to social, climate and environmental issues; and harnessing a network of local stakeholders for sustainable and systemic responses to public health concerns.
YNHHS was honored for its innovative Care Navigation Hub, which was created during the COVID-19 pandemic as a centralized resource and access point for patients, the community and employees.
The Hub operates seven days a week, 7 am - 7 pm. Team members answer calls from the community and contact recently discharged patients to enhance transitions of care and reduce unplanned 30-day readmissions. The Care Navigation Hub averaged 1,700 incoming calls and 3,500 outgoing calls per week, with an 81 percent patient connection rate.
The award was announced Oct. 26 during a special ceremony at the 46th IHF World Hospital Congress in Lisbon, Portugal.
