Employees performed well this year on 2017 Performance Incentive Plan (PIP) goals and earned a 2.48 percent payout out of a possible maximum 3 percent of salary during fiscal year 2017, which ended Sept. 30. The PIP award, which is over and above any annual merit increase, rewards employees for contributions toward reaching hospital goals.
“Thank you for your part in making Yale New Haven Hospital an extraordinary provider of health care this year,” said Richard D’Aquila, YNHH president. “While consistently challenging, it was also a year of stability, offering greater value to patients, enhanced safety and quality, increased focus on the patient experience and solid operating and financial performance.”
To be eligible for the PIP award, employees must have worked at least 1,000 hours during the fiscal year 2017 payroll periods — Sept. 18, 2016 - Sept. 30, 2017 —and be active as of Dec. 7, 2017 when PIP is paid.
PIP results were measured in four hospital-wide performance areas: patient safety and quality, patient experience, employee engagement and financial performance. Each category received equal weight of 25 percent.
Patient safety and quality included two measures. Hospital-acquired infections, which reported the number of patients who contracted certain infections from their hospital stays, exceeded the maximum goals. Also, results for The Joint Commission’s triennial accreditation survey exceeded maximum goals and YNHH was reaccredited.
Patient experience measured patients’ and families’ experiences at YNHH as expressed in Press Ganey surveys and included three measures.
Overall inpatient results, which measured the patient experience from adult units on both New Haven campuses and Yale New Haven Children’s Hospital campuses, fell short of goals this year, as did results for the Emergency Department patient experience for the York Street Adult and Pediatric, Saint Raphael Campus and Shoreline Medical Center EDs.
Ambulatory Services measured the overall experience at ambulatory surgery, heart and vascular outpatient centers, radiology and outpatient oncology and exceeded maximum goals.
Employee engagement measured employee participation in the Employee Engagement Survey and Know Your Numbers Plus employee wellness program. Participation exceeded the maximum goals in both initiatives.
Financial performance includes the sole measure of the hospital’s net operating margin, which exceeded the maximum goal for FY2017.
