Every Person, Every Time
February’s Patient Experience Focus: Responsiveness
Responding promptly to the needs of patients is critical for providing quality care in a safe environment.
- No Pass Zone
It takes a team approach. No Pass Zone means if a call bell is going off or if a patient needs help, you stop and assist no matter what your role is.
- React as soon as possible
If you can’t respond immediately, tell the patient how long it will take. Follow through on your promise.
- Set expectations
Let your patient or family know ahead of time what may happen or how long the wait may be.
