LEFT: Jeanette Brooks, manager, Smilow Cancer Boutique (left); and Dana Shaffer, Art Program coordinator/massage therapist.
RIGHT: From left, Linda Lake, manager, Saint Raphael Campus gift shop; Patricia Rivers-Barnes, visitor receptionist; Marsha Frazier, gift shop clerk; Natonna Ellis, visitor receptionist; and Tina Jennings, supervisor, Volunteer and Guest Services

York Street Campus

Recipients of the Patient Experience Award for Caring and Excellence (PEACE) are honored with two trophies – one for the winning employee to keep and one for the employee's department to display for the month until the next PEACE recipients are named.

There's a saying that goes, "Music soothes the mind and gives it a rest, heals the heart and makes it whole." Art Expression Coordinator Dana Shaffer put this into practice to help a patient who wanted to play the piano in the Smilow lobby before her scheduled surgery to help relax. Shaffer acquired the necessary permissions, giving the patient the opportunity for her own "performance." When she finished, the patient closed her music book and said, "I'm off to surgery."

Saint Raphael Campus

A patient brought to the ED by ambulance also arrived with her two small children. Staff called the children's grandmother, who became distraught that the children, because of the rush, did not have food, diapers or clothing. Visitor receptionists Patricia Rivers-Barnes and Natonna Ellis and Glass Door Gift Shop clerk Marsha Frazier gathered the necessities, comforted the family and offered prayers so the grandmother felt cared for and ready to support her daughter.

Anyone, including patients and their families, may nominate a YNHH employee, physician or volunteer who displays service excellence qualities and the values of compassion, integrity, accountability, patient-centeredness and respect. Nominations should include details illustrating why the person is worthy of the nomination. Send nominations to: [email protected].