YNHH announces PIP Q2 results

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Performance Incentive Plan (PIP) results through the second quarter of fiscal year 2018, which ended March 31, met goals in some areas and indicate opportunities for improvement in others.

PIP results are measured in four hospital-wide performance areas: patient safety and quality, patient experience, employee engagement and financial performance. Each category receives equal weight of 25 percent.

Patient safety and quality includes two measures:

• C. difficile infections measures the number of patients who contracted the clostridium difficile bacterial infection, also known as C. difficile, during their hospital stays. Results for the second quarter fell below the threshold goal.
• Near-miss events measures the number of near misses or potential problems related to patient safety reported in the RL Solutions online event reporting system. For the second quarter, near-miss events results exceeded the maximum goal.

Patient experience measures patients’ and families’ experiences at YNHH as expressed in Press Ganey surveys and includes three measures:

• Inpatient measures the experience of inpatients from adult units on both New Haven campuses and patients on the Yale New Haven Children’s Hospital campuses. Results for inpatient experience exceeded the threshold goals.
• Emergency Department measures the satisfaction of patients who visited a YNHH ED, including the York Street adult and pediatric, Saint Raphael Campus or Shoreline Medical Center emergency departments.
• Ambulatory Services measures the overall experience in ambulatory surgery, heart and vascular outpatient centers, radiology and outpatient oncology.

Results for these patient experience measures did not reach the threshold goals.

• Employee engagement includes participation in the 2018 Employee Engagement Survey. While the survey was conducted in April, after the end of the second quarter, YNHH is able to report that employees exceeded the maximum goal for survey participation. Specific participation results will be reported soon.
• The Know Your Numbers Plus employee wellness program, which helps employees heighten their health awareness and earn credit toward the cost of their medical benefits, is currently under way. Participation results will be reported later in the year.

Financial performance results reflect the hospital’s operating margin. For the second quarter of fiscal year 2018, the hospital’s net operating margin met the threshold goal.