Performance Incentive Plan (PIP) results through the second quarter of fiscal year 2017, which ended March 31, reflected strong performance in several areas.
PIP results are measured in four hospital-wide performance areas: patient safety and quality, patient/family experience, employee engagement and financial performance. Each category receives equal weight of 25 percent. Patient safety and quality includes two measures:
Hospital-acquired infections, which reports the number of patients who contracted certain infections from their hospital stays, exceeded the maximum goal.
Joint Commission accreditation - The Joint Commission conducted its triennial accreditation survey earlier this year. Results exceeded the maximum goal and YNHH was reaccredited.
Patient experience measures patients' and families' experiences at YNHH as expressed in Press Ganey surveys. It includes three measures:
Overall inpatient measures patient experience from adult units on both New Haven campuses and from Yale New Haven Children's Hospital campuses. Results for the second quarter narrowly missed threshold goals.
Ambulatory Services measures overall experience at ambulatory surgery, heart and vascular outpatient centers, diagnostic radiology, oncology outpatient and other areas. This measure exceeded the maximum goal.
Emergency Department measures the patient experience in the York Street Adult and Pediatric, Saint Raphael Campus and Shoreline Medical Center emergency departments. It exceeded the threshold goal.
Employee engagement includes employee participation in the Employee Engagement Survey and Know Your Numbers Plus employee wellness program. Survey participation exceeded the maximum goals. Participation results for Know Your Numbers Plus, which is currently under way, will be available later in the year.
Financial performance includes the sole measure of the hospital's operating margin. For the second quarter of FY17, the hospital's net operating margin exceeded the maximum goal.
