Results for the Performance Incentive Plan (PIP) through the third quarter of fiscal year 2016, which ended June 30, indicate employees are reaching goals in several categories but falling short in some areas as well. If PIP were paid today, employees would receive up to 1.84 percent of salary.
PIP results are measured in four hospital-wide performance areas: patient safety and quality, patient/visitor experience, employee engagement and financial performance. Each category receives equal weight of 25 percent.
Patient safety and quality includes three measures: hospital-acquired infections, readmissions and reported near-miss events. Results for hospital-acquired infections, the number of patients who contracted certain infections from their hospital stays, did not meet goals. Results for readmissions, which measures the percentage of patients readmitted to YNHH within 30 days after discharge, exceeded maximum goals and the number of reported near-miss events or potential problems related to patient safety also exceeded the maximum goal.
The patient experience category measures patients' and families' experiences at YNHH as expressed in Press Ganey surveys and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) reporting. It includes four measures. Inpatient satisfaction and Ambulatory Services met threshold goals in the third quarter. The Emergency Department's experiences exceeded maximum goals. The HCAHPS quiet at night measure, which indicates how quiet patients perceived the hospital to be during their overnight stay, exceeded its target goal.
The employee engagement category is based on three measures. The number of employees who participated in the influenza vaccination program during the 2015-2016 flu season did not meet the threshold goal. Results for participation in the 2016 Know Your Numbers Plus program will be available later in the year. Results for the Employee Engagement Pulse Survey came in above target. Financial performance includes the sole measure of the hospital's operating margin. For the third quarter, the hospital's net operating margin exceeded the maximum goal.
PIP Year-to-Date Q3 Results FY16
