Performance Incentive Plan (PIP) results through the first quarter of fiscal year 2018, which ended Dec. 31, met goals in some areas and indicate opportunities for improvement in others.
PIP results are measured in four hospital-wide performance areas: patient safety and quality, patient experience, employee engagement and financial performance. Each category receives equal weight of 25 percent.
Patient safety and quality includes two measures:
C. difficile infections measures the number of patients who contracted the Clostridium difficile bacterial infection during their hospital stays. Results for the first quarter fell below the threshold goal.
Near-miss events measures the number of near misses or potential patient-safety problems reported in the RL Solutions online event reporting system. Near-miss events results exceeded the threshold goal for the first quarter.
Patient experience measures patients’ and families’ experiences at YNHH as expressed in Press Ganey surveys and includes three measures:
Inpatient measures the satisfaction of inpatients from adult units on both New Haven campuses and Yale New Haven Children’s Hospital campuses.
Emergency Department measures the satisfaction of patients who visited a YNHH ED, including the York Street Campus adult and pediatric, Saint Raphael Campus and Shoreline Medical Center emergency departments.
Ambulatory Services measures the overall experience in ambulatory surgery, heart and vascular outpatient centers, radiology and outpatient oncology.
Results for the three patient experience measures narrowly missed threshold goals.
Employee engagement includes participation in the 2018 Employee Engagement Survey, which will again give employees the opportunity to share their opinions, and the Know Your Numbers Plus employee wellness program that helps employees heighten their health awareness and earn credit toward the cost of their medical benefits. Results for these initiatives will be reported later in the year.
Financial performance includes the sole measure of the hospital’s operating margin. For the first quarter of fiscal year 2018, the net operating margin met the target goal.
