3 Questions for … Pamela Sutton-Wallace

Pamela Sutton-Wallace is president of Yale New Haven Health System. She joined YNHHS in April 2022 as chief operating officer and was named president in April 2024.

We know you’re new to the area – so far, what is your favorite local restaurant?

I’m really enjoying Gioia in Wooster Square in New Haven. Not only do I enjoy the delicious food, vibrant atmosphere and upbeat vibe, I love that ‘gioia’ means joy in Italian and when I walk into the space, it does indeed spark just a bit of joy! Reservations are hard to come by…probably isn’t a good idea for me to be sharing it in this newsletter!

Do you consider yourself a morning person or a night owl?

Over the course of my career, I’ve definitely become a morning person. Frequently having to meet with surgeons who often started their surgical cases by 7 am, I recall many 6 am meetings, especially when I was responsible for Perioperative Services. Starting the day early soon became a habit, and it’s one that continues. Even on weekends, I like to get a jump on the day, beating everyone in my weekend errands – grocery shopping, cleaners, Target runs! I think many colleagues are shocked that I haven’t embraced home delivery or online shopping. I enjoy the early morning quietness and the new opportunity for a fresh start every day.

What keeps you motivated at work?

Two things keep me motivated in our work. The first is seeing the successful outcomes of our collective efforts – whether it’s focused quality, patient experience, employee engagement or financial performance/growth. There’s nothing more satisfying than achieving our shared goals and celebrating them with so much pride and sense of accomplishment. Second, I truly love to mentor and coach. I savor the excitement when those I’m mentoring accomplish their personal goals, whether going back to school, landing the dream job or finding the ideal personal-professional life balance that they desire. The “aha” moments that happen are extraordinary and it’s nice to know that I’ve helped someone in their journey of self-discovery and fulfillment. It really is satisfying!